G2 Customer Reviews

What do you like best about Stok.ly – Inventory-Centric Cloud ERP?
“We have gone from a pen and paper warehouse to a completely digital system that has streamlined our business immensely. The customer support has been superb since the day we onboarded with Stok.ly and we continue to build a great relationship with the team.

We use Stok.ly daily in our warehouse and have found a number of features to now be invaluable. The ease of integration is incredible and has streamlined tasks within our business ten fold.”

The problem

Sales order processing becomes fragile when routine decisions are left to people instead of being handled by clear system logic and automated rules.

• order routing to couriers is inconsistent or just wrong costing you money
• pick generation is manual and time consuming
• warehouse flow depends on admin upstream – someone in the office or warehouse team stuck to a computer to fix errors or complete allocation tasks
• B2B and ecommerce exceptions increase intervention load for team leaders and warehouse managers
• the process works, but only because people keep rescuing it

Why this happens

Many systems can capture an order, but far fewer can decide what should happen to it next in an operationally useful way.

• order-processing logic is weak
• fulfilment rules are limited or hard to maintain
• pick rules do not match physical workflow
• exceptions are treated as normal work instead of exceptions

The result is a workflow that feels operationally manual even when the business is already digitally mature on the eCommerce front end – sales and operations are no longer balanced.

What breaks at scale

• dispatch slows as order volume rises
• warehouse teams wait for upstream actions and decisions
• service consistency gets weaker and delivery windows are missed
• admin headcount rises unnecessarily
• manual intervention becomes normal rather than exceptional

What people try first and why it fails

Add more people to the process

This can keep the operation moving for a while, but it does not improve the workflow itself. This does not scale and drains margin

Use spreadsheets or side lists to manage priorities

This may create temporary control, but it also creates another layer of manual work and ambiguity. Spreadsheets are not shared with other departments – finance and customer services get frustrated.

Automate pieces of the process without clear rule logic

Partial automation can help, but if the rules are weak or opaque the team still does not trust the system enough to let it run.

What actually works

• clear order processing rules based on transparent logic
• fulfilment rules that match the real warehouse workflow that the team believe in
• pick rules that reduce manual setup, save time and reduce step count around the warehouse
• exception-based intervention rather than constant intervention
• one operational model across eCommerce and B2B – so teams understand what to do and when it needs doing without management intervention

How sales order processing should work

1. An order enters one ERP system.
2. The system evaluates stock state, customer type and fulfilment logic.
3. Routine orders are processed automatically against rules.
4. Picks are generated without manual setup where appropriate and pushed straight to handhelds for picking.
5. The warehouse team receives replen lists, picks, goods-in and stock take plans staright to their handhelds.
6. People only intervene when there is a genuine exception.

How Stok.ly solves it

Stok.ly helps businesses move from admin-heavy order handling to a touchless operational flow.

• rules-based sales order processing scheduled throughout the day
• fulfilment rules that assign courier and freight services
• pick rules that create batch picks to match shift patterns, courier collections and other business rules
• batch picks that streamline process, save your team time and help them get more done every day
• barcode-led warehouse execution that improve speed, accuracy and accountability
• B2B and B2C order handling in one operational platform that work for small B2C orders and pallet heavy B2B orders
• exception-driven intervention instead of routine micromanagement

Example scenario

An ecommerce and wholesale business receives mixed order types through the day.

• standard orders follow defined processing logic
• pick work is created without manual setup
• warehouse teams do not wait for avoidable admin decisions
• managers and leaders only get involved when an order genuinely falls outside the rule set

Capability snapshot

• sales order processing rules
• fulfilment rules
• pick rules
• batch picks
• touchless sales order processing
• B2B + B2C workflow support
• automated pick face replenishment
• automated stock transfers
• streamlined goods-in and put-away

Customer proof and operator language

“You have to assign these orders… create the picks… allocate them to users – it takes time every morning and someone has to be in doing that before the rest of the team arrive.”

“We need a system the works and the management team only need to get involved if something’s gone wrong. We can’t be involved in every decision.”

“On a busy Goods-in day when the container arrives, we need to get the stock booked in and then the automated system to process sales orders and streamline picking and packing so we can meet deadlines. We are under so much pressure.”

G2 customer review:
Stok.ly takes away the need for another member of staff.
Click HERE to read full review

Capterra customer review:
Stok.ly revolutionised our inventory management. before stok.ly we didn’t have real control, but these days, all the team work from the same system and our inventory is accurate. goods in is quick with handhelds and our shopify is always up to date. we probably save 1 employee having stok.ly so it pays for itself
Click HERE to read full review