Cloud Order Management Software built for the messy reality of scale
Cloud Order Management Software built for the messy reality of scale

Order Management Software for Retail and Wholesale

If you’re running multiple channels, multiple locations, or both retail and wholesale, order processing becomes a system, not a bunch of spreadsheets and disconnected apps. A modern cloud OMS keeps operations predictable under pressure.
Unlike lightweight order management tools, Stok.ly operates as an ERP for retail and wholesale — meaning inventory, sales orders, warehouses, manufacturing, purchasing and AI forecasting stay synchronised in real time.

Clarity first, then automation

Sales Orders are the control layer.
Inventory is the source of truth.
Warehouse execution turns sales orders into shipments.
Manufacturing MRP (kitting & assembly) consumes raw materials and produces finished goods.
Product Information Management enables product listing and editing to eCommerce channels in bulk.
Built in AI streamlines AI forecasting for purchase orders, manufacturing runs and stock transfers to replenish stores and warehouses.
Stok.ly is an OMS-led ERP, so all these layers operate seamlessly in one system — without manual updates & reconciliation.

G2 5Star Customer Reviews

What do you like best about Stok.ly – Inventory-Centric Cloud ERP?

The ease of all our inventory in one place, Stock is pushed up to our sales channels, 1 system does most of our work, and makes our lives easier. Stok.ly takes away the need for another member of staff. Stock feeds from our suppliers are handled within Stok.ly making sure we don’t oversell any products. We use Stok.ly daily and it’s always open on our screen!

Find out more about Stok.ly
Warehouse Management

WMS for retail and wholesalers
AI Demand Forecasting

AI drives forecasting and store replenishment
Manufacturing MRP

Seamless manufacturing for retail and wholesale

Why businesses switch to cloud order management software

  • Overselling & stock confusion: Stock drifts across channels. Allocation is manual. Peak periods expose the cracks.
  • Sales Order Fulfilment bottlenecks: Picking errors, split shipments and unclear rules create rework, refunds and returns.
  • Manual admin at scale: Copy/paste, spreadsheets and “tribal knowledge” become operational risk.
multi-channel fulfilment
Smarter Listings . Fewer Returns.

How a multi channel order management system works

  • 1) Centralise orders

    Pull orders from ecommerce, marketplaces, POS and B2B channels into a single order desk. One queue, one status model,
    one operational truth.

  • 2) Allocate by rules

    Route orders to the best location based on stock, service level, cut-off time, shipping cost and capacity.
    This is the difference between “order list” and a real order management system.

  • 3) Execute fulfilment

    Run consistent picking, packing and dispatch workflows. Reduce mis-picks with barcode scanning and clear exceptions.

  • 4) Keep inventory accurate

    Maintain real-time stock across channels and locations, reserve inventory for orders, and sync availability back to
    storefronts to prevent overselling.

  • 5) Improve replenishment decisions

    A strong OMS provides clean demand signals for purchasing and stock transfers—reducing both stockouts and excess inventory.

    • Find out more about Stok.ly
    The Stock App

    Introduce barcode scanning for speed, accuracy and accountability
    Book Your 30 Minute Discovery Call

    Discuss your requirements with a Stok.ly expert in Order Management
    Custom reports

    Custom reporting and dashboards for retail and wholesale
    Overstock and stockouts

    Order management system software features that matter in operations


    Sales order management system controls

    • Unified order status & SLA tracking
    • Holds, backorders, substitutions and exception queues
    • B2B workflows: trade pricing, terms, partial shipments
    • Audit trail for operational accountability

    Ecommerce order management software workflows

    • Multi-warehouse & multi-location allocation
    • Split shipments when rules require it
    • Picking/packing with scanning to reduce errors
    • Returns & restocking decisions by condition

    Use cases: where cloud order management software delivers the biggest wins

    • Multi-location retail: Automate sales order processing saving hours each week, manage click & collect and keep stock accurate in real time
    • Retail + wholesale (B2B): Manage B2C and trade orders from one stock position with the right pricing, terms and fulfilment rules.
    • Peak periods & promotions: Protect availability, prevent overselling, and keep fulfilment throughput stable under demand spikes.
    Multi-Location Warehouse Management
    Retail ERP in Multi-Location Inventory Management


    Order management software with built-in AI

    Start with truth

    AI works best when it’s grounded in real-time order and inventory data. A cloud based OMS provides the clean signals
    needed for reliable automation.

    Then automate the decisions

    Use AI to support allocation optimisation, purchasing triggers and exception prioritisation—while keeping human
    approvals where your operation needs them.

    AI-driven OMS →

    Multi-Currency Inventory Management


    Order management system for your ecommerce stack

    Choose the page that matches your platform to avoid generic advice and get workflow-specific detail.

    Shopify

    Multi-location fulfilment, allocation rules and stock sync beyond app stacks.

    Magento / Adobe Commerce

    Handle multi-warehouse complexity, bundles/kits, and operational allocation cleanly.

    WooCommerce

    Scale beyond plugin sprawl with unified order and inventory control.

    Amazon

    Centralise marketplace orders and prevent overselling across channels.

    Xero

    Keep order-to-cash clean while maintaining operational speed and accuracy.

    Sage

    Modern OMS workflows for teams outgrowing Sage-led operational processes.


    How to evaluate an ordering management system

    Operational fit

    • Is the order management seamlessly integrated with sophisticated warehouse management capable of scale?
    • Is sales order processing automated by a flexible rules engine that can be easily optimised for your business model?
    • Is AI built in to the core to help streamline and optimise workflows and execution under pressure?
    • Can you allocate different rules across multiple locations?
    • Does it prevent overselling with real-time stock and reservations?
    • Can it handle returns, backorders and partial shipments cleanly?
    • Does it support retail and wholesale workflows without workarounds?
    • Is replenishment and transfers automated?
    • Is purchasing automated?
    • Does the sytem deliver AI driven demand forecasting?

    Scaling constraints

    • Peak season throughput and exception management
    • Multi-channel complexity (marketplaces, POS + DTC + B2B)
    • Warehouse execution and audit trails
    • Purchasing signals to reduce stockouts/excess inventory

    Order management software FAQs

    What is order management software?

    Order management software (OMS) centralises orders from ecommerce, marketplaces, POS and wholesale (B2B),
    then coordinates allocation, fulfilment, inventory updates, returns and reporting.

    What is a cloud based order management system?

    A cloud based order management system runs online and synchronises orders and inventory in real time across
    channels and locations. It reduces manual work and supports multi-site operations.

    What does OMS mean in “OMS order management system”?

    OMS stands for Order Management System. People often use OMS and order management software interchangeably.

    Is order management software the same as sales order management system software?

    Sales order management focuses on creating/processing sales orders and related documents. OMS typically includes
    sales order management plus allocation, fulfilment, returns and real-time inventory synchronisation.

    Do I need ecommerce order management software if I use Shopify or Magento?

    Platform-native tools work at low complexity. If you have multiple locations, marketplaces, wholesale workflows,
    or need allocation rules and strict fulfilment SLAs, ecommerce order management software becomes essential.

    Explore the order management cluster

    Retail OMS

    Retail-specific workflows and allocation.


    Multi-location retail

    Stores + warehouse fulfilment rules.


    Wholesale OMS

    B2B pricing, terms and partial shipments.


    Ecommerce OMS

    Run DTC + marketplaces reliably.


    Multi-channel OMS

    One order desk across channels.


    Sales order management

    Sales order controls + exceptions.

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    Contact Information

    All our sales, support and development team are located in Hereford and Cheltenham in the U.K. Please submit the contact form and we will contact you within the same business day.

    01432 804 333

    Technical Support

    Sales Team & Customer Services

    sales@stok.ly
    Book a Demo